— Operations

Plans & regions

Four tiers on a clean 2× ladder, three regions, one click to resize.

The plans

Plan	vCPU	RAM	Disk	Monthly	Yearly (eff/mo)
Solo	2	4 GB	40 GB	$12	~$10
Team	4	8 GB	80 GB	$24	~$20
Agency	8	16 GB	160 GB	$48	~$40
Scale	16	32 GB	320 GB	$96	~$80

Annual billing saves ~17%. Authoritative prices are always on /pricing.

What every plan includes

Dedicated single-tenant VM — never shared kernel or container.
Auto HTTPS via Let's Encrypt at a Nacre subdomain.
JWT-gated web terminal.
Nightly encrypted backups to Cloudflare R2.
All 290+ LLM providers (BYOK).
All messaging channels (Telegram, Discord, Slack, WhatsApp).
User-approved OpenClaw upgrades.
14-day pro-rated refund on first-time paid subscriptions.

Picking a tier

Solo: A personal bot. One or two channels, a handful of active users per day, modest memory.
Team: A small team or community bot. 3–5 channels, dozens of DMs/day, more skills loaded.
Agency: Client work. Heavier skill libraries, faster response SLOs, several bots or personas multiplexed.
Scale: Production workload. Serious throughput, priority provisioning, 99.9% SLA, dedicated Slack channel.

Start one tier low — you can always upgrade in a click.

Regions

Code	Location	Best for
SG	Singapore	APAC latency; our primary region.
US	Ashburn, VA	North America and LatAm.
EU	Falkenstein, Germany	EU/UK latency; GDPR residency.

Regions are provisioned once

Your VM and its backups live in the region you pick at signup. Changing regions later requires a migration — email support and we'll coordinate a window.

Upgrading (and downgrading)

Upgrading is an in-place Hetzner resize: the VM reboots with more vCPU, RAM, and disk. Downtime is ~30–60 seconds. Stripe pro-rates the difference to the end of your billing period.

Downgrading is trickier because disks can't shrink in place. We run a controlled migration: snapshot your/data, provision a new smaller VM, restore, swap DNS, retire the old VM. We do this for you — email support and pick a window.

Resource pressure signals

Your agent reports disk and memory usage in every heartbeat. The dashboard surfaces warnings at:

80% disk — yellow banner, email.
95% disk — red banner, email.
100% disk — OpenClaw is paused to prevent data corruption; email.

If you're bumping these on Solo regularly, upgrade to Team — or prune old conversation logs from the web terminal.